ChartFast | Medical Records Management | FAQ
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FAQs

Frequently Asked Questions: Medical Records Management

Why is my provider using ChartFast?

ChartFast allows providers to streamline the otherwise chaotic and administratively burdensome processing of medical record requests. Our platform gives providers a secure and efficient way to release records to you as quickly as possible. No more forgotten requests!

Is this site secure?

Yes. We utilize best-in-class security infrastructure with all communications and transfers occurring over a 128 to 256-bit SSL encryption secure connection. Our infrastructure features redundant firewall protection, redundant web application protection, DoS and DDoS mitigation, monitored intrusion detection, VPN/SSL and multi-factor authentication for server management for our infrastructure. Our hosting environment also provides protection against MITM attacks, IP spoofing, Port Scanning, and Packet Sniffing.

Does ChartFast have my medical records?

No, ChartFast only assists providers in the processing of requests. The records will be delivered to you by the medical provider. If possible, and not otherwise noted in your request, records are uploaded onto our platform for quick access. If this is the case, you may access the records electronically once payment is received for the records.

How do I make a request?

To make a request, please first register for a free ChartFast account here. Upon login, you can create a new request under the Request Tab by clicking the “Make a New Request for Record” button.

How does ChartFast work?

ChartFast offers healthcare providers a simple solution for medical record requests. Our platform consolidates requests online and provides a simple medical records management tool to receive requests, review authorizations, respond to requestors’ questions, automate compliance with HIPAA disclosures rules, charge, bill and collect payments, and ultimately release records. We reduce phone calls and work to make your work easier!

How does ChartFast reduce costs and increase collections for providers?

ChartFast does a few things to increase providers’ collections. First, we bill and receive payment for medical records requests before the records are released. This eliminates waiting and risk of non-payment. Second, we create an easy platform allowing for the ordering of optional (paid services). Third, we auto-generate charges allowing providers the option to charge according to requestor type.

ChartFast reduces costs by eliminating much of the manual and off-line work required in request entry. We free administrative staff from monitoring the phone and fax in favor of getting medical records requests online. Records staff no longer must manually calculate charges, enter and submit bills- but instead might handle a request in a single page.

How does ChartFast protect the privacy of patients and comply with HIPAA?

In compliance with the recent HIPAA omnibus rulemaking, ChartFast takes measures to ensure that all private health information (PHI) transferred through our platform remains private. We utilize best-in-class security infrastructure with all communications and transfers occurring over a 128 to 256-bit SSL encryption secure connection. Our infrastructure features redundant firewall protection, redundant web application protection, DoS and DDoS mitigation, monitored intrusion detection, VPN/SSL and multi-factor authentication for server management for our infrastructure. Our hosting environment also provides protection against MITM attacks, IP spoofing, Port Scanning, and Packet Sniffing.

Does ChartFast work with paper and electronic health records (EHRs)?

Yes, ChartFast can process requests for both paper and electronic medical records. We are also integrated with existing EHRs, please contact us if you would like further information.

How do I setup an account?

To setup an account, simply register here. Once your account is activated, you can set up your landing page and you are open for business! We’ve got a number of resources to help you make this transition, including account managers and instructional videos, so please contact us at 1-855-764-9430 or support@chartfast.com.